Business Service Management

Novell Business Service Management solutions let you excel at your business by providing you with solutions to more effectively monitor and manage your IT infrastructure.

Count on Novell Business Service Management to reduce IT outages and downtime, minimize the risks associated with IT changes, while lowering your overall IT costs. We deliver the visibility, flexibility and agility you need for IT—and business—success.

Business Service Management Capabilities

Reduce IT Outages and Downtime by up to 50% or More

Use intelligent service modeling, sophisticated analytics, and single-pane-of-glass dashboard visualization to centralize IT management and keep your business and IT services running smoothly.

Minimize the Risk of Changes to Your IT Infrastructure

Novell myCMDB™ provides a complete, accurate Configuration Management Database (CMDB) solution for comprehensive IT infrastructure modeling and analysis. Use myCMDB to better control technology changes and minimize the risk of IT outages.

Communicate the Value of IT

Get transparent, role-based access to the availability, performance and overall health of the applications and services that IT delivers to your business.

Monitor and Report on SLA Compliance

Take advantage of real-time monitoring and reporting on service level agreements (SLAs).

Data Center Consolidation or Replication

Novell myCMDB works to accurately track your consolidation or replication project and ensure your risks of application or service interruption are minimized.

Monitor Application Performance in Real-Time

Use passive, synthetic transactions to measure end-user response for Web-based applications.

Business Service Management Products:

• Novell CMDB360
• Novell myCMDB
• Novell myMO Dashboards
• Novell Business Service Level Manager
• Novell Business Experience Manager